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Refund & Return Policy

1. 30-Day Money-Back Guarantee

orunjo offers a 30-day money-back guarantee on all products. If you are not satisfied, you may return undamaged items within 30 days of delivery for a full refund. Returns must include all original accessories. Refunds are processed after the returned item has been inspected at our warehouse.

Return Window:

  • Returns must be initiated within 30 days from the delivery date.

Conditions:

  • Items must be returned in their original packaging and free from stains or damage.
  • Maximum of two (2) items per order are eligible for a refund; unlimited items can be exchanged or receive store credit.
  • For exchanges with a price difference, customers must pay the difference or will be refunded if the replacement item is of lesser value. Exchanged items are final sale.

Fees:

  • Refunds: $10 return & processing fee per order (Hawaii & Alaska: $19.99)
  • Exchanges & store credit: Free of charge

Refund Method:

  • Refunds will be issued to the original payment method, or as store credit if the original method is no longer active.
  • Gift recipients can request a return within 30 days of the gift order, and refunds will be issued to the original purchaser or as store credit.

2. Refunds or Exchanges After 30 Days

  • Refunds for non-quality issues cannot be processed after the 30-day window.
  • If a product has a quality issue, refunds or exchanges can be processed within the warranty period.

3. Return Procedure

Step 1: Initiate a Return

  • Use our online return portal to start your return.
  • Or email us at info@desk-mat.com with:
    • Order number
    • Item(s) to return
    • Reason for return
    • Photos of the item (for quality issues, include photos of faulty parts)

Step 2: Ship Your Item

  • Our service team will provide return instructions. Do not send items to the sender’s address on the package.

Step 3: Receive Your Refund

  • Refunds will be issued 3–5 business days after the item has been received and approved.

Note:

  • Returns due to product quality issues are shipped at orunjo’ expense.
  • Returns due to user damage require the customer to cover shipping.
  • Ensure your item is covered under warranty before requesting a refund or exchange.

4. Important Notices

  • Mark our emails as “Not Spam” to ensure you receive return instructions.
  • Always contact orunjo before returning any item; unapproved returns will not be accepted.
  • For detailed warranty information, please see our Warranty Policy.

Contact Information:

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